This report series covers seven Western European countries – six major economies, plus Ireland: the UK, France, Germany, Italy, Spain, the Netherlands and Ireland. This data in its entirety is contained in the single copy seven-country report. Single country reports are also available for the UK, France, Germany, Spain and Italy. This year, our exclusive consumer research spanned the UK, France, Germany, Italy and Spain. In each of these markets, we asked consumers: Which department stores they shopped at in the last six months and whether this was online or in-store (no online/offline split for Italy); What product categories they bought from department stores in the past six months; How satisfied they were with a range of elements at department stores.